Planning For Capacity & Volume

Today Mozilla is releasing the final version of its Internet browser Firefox 3. Mozilla was hoping to set a Guinness World Record for the most downloaded software in a 24-hour period. It was reported earlier today by GigaOM that as of 10:00 AM PST when the software was supposed to be made available that all of Mozilla’s download sites were down. Right now I suspect that no one at Mozilla is worried about setting the Guiness World Record & rather they are hoping to simply recover & be able to support some percentage of the requested downloads that are queuing up.

It is unfortunate that Mozilla was not better prepared for today’s influx of download requests. On a day that could have ended with record setting numbers will instead be remembered as the day that Mozilla’s website was down.

Given the nature of our business & the many businesses that rely on us for service we treat capacity & volume planning with the utmost respect. If we are down, our customer’s are down & that’s not something we will let happen. Whether we are adding a carrier to our network, a server, or a new service we calculate & re-calculate the effect such a change will have on our network & platform. Each day we are running analytical measures against our platform to ensure that every moving part of our platform is performing to specifications.

Just this past Father’s day weekend we had another record setting day in terms of call volume & number of transactions processed. Leading up to this Father’s Day weekend our teams invested countless hours planning & preparing for the additional volume of calls & transactions to ensure the highest quality from our platform & carriers. We take these types of steps because our customers & their businesses are dependent upon us delivering reliable services.

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One Response to Planning For Capacity & Volume

  1. […] a previous postI commented on capacity planning & made reference to the failures that Mozilla experienced […]

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