Accelerating Business Value with SaaS

October 15, 2008

Today & tomorrow Pat Murphy, VP of Business Development at Jaduka, & I will attend IBM’s Accelerating Business Value Conference in Palisades, New York. The focus of this conference is to bring together business executives, subject matter experts, & Independent Software Vendors (ISVs) in an effort to collaborate on making alternative delivery models available for software solutions through IBM’s Blue Business Platform (BPP).

As reported by IBM, the tides of innovation are driving radical changes in the software market. Alternative delivery models are opening up choices for line of business executives & providing new market opportunity for software vendors. Analyst predictions include:

– By 2012, 70% or more of businesses with greater than 100 employees will have deployed at least one Software as a Service (SaaS) application. – Saugatuck Technology, May 2008
– The Cloud opportunity is potentially $95 billion, or roughly 12%, of the total worldwide software market, within five years – Merrill Lynch, May 2008

Just as Pat discussed in a recent blog post, NetworkIP & Jaduka have been doing Software as a Service (SaaS) for many years. In fact, we are doing SasS 20 million times a month & that number continues to increase. Enterprises are quickly realizing the many pros of SaaS which include: affordability, immediate ROI, subscription pricing, quick deployment times, & the elimination of hardware &/or IT maintenance costs.

Going forward we plan to work more closely with ecosystems such as IBM’s Blue Business Platform in an effort to enable more companies to easily leverage the power & cost-savings that Jaduka & NetworkIP’s voice & transaction services software offer.

Brian Kirk
VP Business Development
NetworkIP & Jaduka

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Telephony Platforms & Swimming

October 2, 2008

Developing a telecommunications platform that is reliable under load & that is easily scalable is not something you can learn by simply reading a book, a manual, or by sitting in a class room. It is certainly not as easy as many VoIP switch manufacturers would like you to believe either.

Developing a truly remarkable telephony platform is an art form, much like swimming. No matter how strong you are, if you are unwilling to invest the time & energy to practice your breathing, you body position in the water, your arm stroke, your kick – the basic mechanics of swimming, you will never be able to move fast & efficiently through the water. To swim quickly & efficiently, you must take the time to break down your stroke to the individual components & perfect each component independent of the rest & meticulously build your stroke back up, forming an efficient machine that moves quickly through the water. It takes time, patience, & skill. 

The same is true for developing a truly remarkable telecommunications platform. You need the right mix of hardware (servers, switches, power, etc.), quality data networks, quality telephony carriers, monitoring tools, software that scales & that is easily extendable, & a talented team of individuals that understand the various intricacies of managing such a complex solution. At NetworkIP we’ve created this remarkable telephony platform & through simple APIs offered through Jaduka we’ve made this platform available to your business.

Let us handle the platform so that you can focus on what you do best – develop your product & provide quality services to your customers.

Brian Kirk
VP Business Development
NetworkIP & Jaduka


Positive ROI with Voice APIs

August 20, 2008

Jaduka’s APIs enable much more than slick innovative voice-enabled web applications. When aligned with a company’s business objectives, voice-enabled solutions can result in significant savings. I applaud Datran Media for their ability to identify a business need where adding voice can enhance their services all while saving their company money.

According to Jason Oates, Vice President of Media Services at Datran Media, it was an easy decision to choose Jaduka. Jason adds, “Jaduka’s solution provides a positive ROI by helping Datran Media improve campaign success & drive greater revenue for our advertisers & publishers.”

These new voice-enabled solutions are not only beneficial for businesses; they are also useful tools & provide consumers with convenient & efficient ways of communicating. As more companies realize the value in adding voice to existing applications, business processes, & CRM services we are going to see an explosion of new voice-enabled solutions deployed.


Plugging Starbucks in to Telephony

August 5, 2008

Every time I walk into Starbucks I’m hit in the face with a new sales promotion. Howard Shultz & crew are doing all that they can to turn Starbucks around. If successful, their current promotion will have consumers visiting a Starbucks twice a day. The approach with this promotion is that if the consumer returns with their morning receipt after 2:00 PM, they will be offered any grande (that is a ‘medium’ for you folks that have yet to pick up on the Starbucks lingo) iced drink for $2.00 instead of the usual $3.50 & above price tag.

I can’t help but look at a promotion like this & imagine the benefits that Starbucks could achieve if they would simply use communication & transaction based technologies to market & manage this promotion. The problem is that too many companies perceive such an integration to either be impossible, or if possible then too expensive.

My morning coffee was paid for using my Starbucks credit card. Talk about a loyal Starbucks’ customer… I earn Starbucks points with all of my purchases instead of miles or cash back. Since Starbucks has already “signed me up” why not alert me of this promotion via text message or better yet with a phone call rather than catching me only after I’ve walked through their doors? It wasn’t until I purchased my coffee & then asked for my receipt that the clerk even notified me about the promotion. What if I wouldn’t have asked for my receipt? Would the clerk even have told me about the promotion?

Even if I do decide to return later today it is now my responsibility to remember the promotion & I’m also forced to keep track of my receipt for the rest of the day. With the use of communication & transaction based technologies I wouldn’t have to do either. Since I’m already a loyal customer & I’m using a Starbucks card I shouldn’t need to hang on to my receipt. My purchases could be tracked on-line & when I return later in the day my Starbucks card could be scanned to validate that I made a purchase earlier that morning. As for forcing me to remember the promotion, since Starbucks already has my mobile phone number I could be sent a text message or recieve a voice call around 1PM to remind me about the promotion. Both of these solutions could easily be enabled through the use of Jaduka’s Voice & Transaction Services APIs.

Again, it’s obvious that too many companies do not realize how easy & inexpensive it is to add these types of technologies to their applications & promotions. This is especially true for companies wishing to add voice.

The Public Switch Telephone Network (PSTN) for too long now has been inaccessible to companies that do not have huge telephony equipment or deep pockets. With Jaduka’s Voice API we have removed these barriers & we have made it easy & inexpensive to plug in to that telephony network. With our APIs you can make your applications & promotions heard.


Simplify with Voice APIs

August 4, 2008

The first week in August is often referred to as “Simplify Your Life Week.” While not a recognized holiday, it is appropriate that every so often we are reminded to take a step back & evaluate ways to simplify & streamline our lives & businesses. This notion of simplifying isn’t meant to suggest that we get rid of all of our worldly possessions either. Simplifying can be explained as having enough without having too much. I began to think more about our business & not only how we could simplify things around here but how our services & technologies enable other businesses to simplify.

I’ve recently been thinking of NetworkIP’s services as similar to those of a power company. A power company provides power to millions of businesses & homes. Businesses for example don’t purchase generators, boilers, compressors, steam traps, etc. to get power to their systems. They plug what they need into wall outlets & the power company delivers however much power that business needs through that interface. This is very similar to what NetworkIP & more specifically Jaduka offers to the enterprise. If your applications require access to the Public Switched Telephone Network (PSTN) you need not purchase telephony switches, arrange & manage complicated carrier connections, workout signaling anomalies, plan for capacity, etc. Rather, you can simplify things by connecting to one of our many Voice APIs offered through the web. Jaduka’s Voice APIs will provide your business with direct access & use of the PSTN which is by far the most reliable & scalable voice network on the planet.
 
Business processes are another area that we could all focus on simplifying. As a business grows its processes often become bloated & require too many manual processes. There are a million different ways that businesses could improve existing business processes by including automated communications into the process. Take for example a simple business process that involves consumer credit protection. Today, if a user’s credit card is used for a purchase that exceeds a predefined limit an automated notification is sent to a representative of the credit card company that will in turn make a manual phone call to the consumer to confirm whether the purchase was valid or not. Rather than involving the representative from the credit card company so early in the process you can automate this process with communication technologies offered through Jaduka’s Voice APIs. When the predefined limit is exceeded, an automated system can dial the user’s phone number & through use of an IVR the user can be prompted to confirm whether the transaction is valid or invalid (press “1” if charge is valid, press “2” if charge is invalid). If the user reports the transaction as invalid (pressed 2) s/he can then be automatically connected to a customer support representative to discuss the matter in more detail. With just a small tweak to the existing processes, Jaduka’s Voice API provides a much simpler, efficient, & cost saving process for the credit card company.

As you kick off this first full week in August consider ways to simplify your business & if you need some help reach out to us.

You can learn more about Jaduka’s Credit Card Fraud Protection Service online.


The Value Behind Those APIs

July 16, 2008

We are happy to see people talking about the value of APIs & specifically the value of voice APIs. Dameon Welch-Abernathy asked the question, “Is there money in voice APIs?” in a post yesterday on GigaOm. Daemon’s question resulted with mixed comments from the community & also got some real thought leaders like Thomas Howe, Ken Camp, & Doug Mohney giving their take on the topic.

Our answer to the question is absolutely yes, but only if you have an API this is versatile enough for almost any market & you have a scalable infrastructure that supports the growth of the solutions developed using your API.

When NetworkIP decided to form Jaduka the goal was to unleash the power & performance developed in 10 years of engineering a scalable & reliable telecommunications & transaction processing platform. The metrics don’t lie; we do process 450 million minutes each month on average with calls originating & terminating from all corners of the globe. Today we are processing 200 million database queries across a proven & award winning database solution. Our volume of transactions are only increasing too! We don’t hide what we have under the hood. On the contrary, we want to make this already proven solution available for the development community & businesses to take advantage of.

As Jaduka began developing APIs for the development community & businesses they didn’t limit those APIs to voice only. We have an entire suite of APIs to include account management, payment, transaction processing, point of sale, conferencing, & SMS to name a few. Whether you are looking to develop solutions for the web, retail, or mobile space Jaduka provides the API & NetworkIP provides the proven infrastructure to support your business case.

The products that Jaduka showcases in its Labs are only a small example of the products & solutions that companies can develop with Jaduka’s many APIs. We have some exciting news to come about what others have been developing with our transaction processing engine & we are actively involved in developing relationships to support the activity that is taking place in the mobile space.

As Ken Camp stated, “the community is overlooking the basics: Value, Sustainability, Scalability, & Proven Success.” Jaduka, combined with NetworkIP, has all four basic qualities & a whole lot more! Come take part in discovering more about what is under our hood & the value with not just one, but our many APIs.